Sales Agreement

All users are deemed to have read and accepted the sales agreement at the moment they complete their membership process. The Sales Agreement is a Virtual Sales Agreement between Görsu Elektrik Elektronik San Tic Ltd Şti and the Customer.

Article 1 – Subject of the Agreement

The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, regarding the sale and delivery of the product whose qualifications and sale price are specified below by the seller to the buyer.

Article 2 – Seller Information

Görsu Elektrik Elektronik San Tic Ltd Şti

Article 3 – Buyer Information

All registered members who make purchases from Görsu Elektrik Elektronik San Tic Ltd Şti’s e-commerce store at www.gorsuelectronic.com. (Hereinafter referred to as the “Buyer” or “Customer”).

Article 4 – Subject of the Agreement and Product Information

The type, quantity, brand/model, color, unit price, total sales price, and payment method of the goods/products or services are as specified on the website. These details are subject to change without prior notice to the buyer.

Article 5 – General Terms and Conditions

5.1 The Buyer declares that they have read and understood all preliminary information regarding the essential qualities, sales price, payment method, and delivery of the product specified in Article 4, and have electronically confirmed this information.

5.2 The product subject to this agreement shall be delivered to the Buyer or to the person/institution designated by the Buyer within the period stated in the preliminary information, provided that it does not exceed 30 days, depending on the distance to the Buyer’s location.

5.3 If the product is to be delivered to a person or institution other than the Buyer, the Seller cannot be held responsible for the recipient’s refusal to accept the delivery.

5.4 The Seller is responsible for delivering the contractual product in good condition, complete, in accordance with the specifications stated in the order, and along with any applicable warranty certificates and user manuals.

5.5 For the product to be delivered, this agreement must be electronically approved by the Buyer, and the purchase price must be paid using the payment method chosen by the Buyer. If the payment is not made or is canceled in bank records, the Seller shall be deemed relieved of its delivery obligation.

5.6 If, after the product is delivered, the Buyer’s credit card is used unlawfully or fraudulently by unauthorized persons (not due to the Buyer’s fault), and the relevant bank or financial institution does not pay the Seller, the Buyer must return the product to the Seller within 3 business days. In such cases, shipping costs will be borne by the Buyer.

5.7 If the Seller cannot deliver the product within the agreed timeframe due to force majeure, adverse weather conditions preventing transportation, or other extraordinary circumstances, the Seller must inform the Buyer. In this case, the Buyer may choose to cancel the order, replace the product with an equivalent, or delay the delivery until the conditions preventing it are resolved. If the Buyer cancels the order, the Seller will initiate the process to cancel the Buyer’s credit card transaction and refund the amount within 7 days. This transaction will be communicated to the Buyer via email. The Seller cannot be held responsible for delays caused by the bank.

5.8 If the delivered products are defective or faulty, the Buyer must send them back to the Seller within 7 days from the delivery date, and the shipping costs will be covered by the Seller. If the Buyer fails to return the product within this period, they must take it to the relevant service center under warranty terms.

5.9 This agreement becomes valid once the Buyer electronically approves it and it is received at Kemankeş Mah. Halilpaşa Sok. Ömer Abed Han No:2/18 Beyoğlu, Istanbul, Turkey.

Article 6 – Right of Withdrawal

The Buyer has the right to withdraw from this agreement within 7 days of receiving the product, either personally or through the designated recipient. To exercise the right of withdrawal, the Buyer must notify the Seller via fax or email within this period, and the product must be unused and its packaging undamaged. If this right is exercised, the Buyer must return the product along with the original sales invoice and the courier delivery receipt. The Seller will initiate the refund process within 7 days of receiving these documents. The Seller cannot be held responsible for delays caused by the bank. If the original invoice is not provided, VAT and other legal obligations will not be refunded. The shipping cost for returned products under the right of withdrawal will be borne by the Buyer. Additionally, products that cannot be returned due to their nature, single-use products, software, perishable goods, or products with an expired usage period cannot be returned. For software, DVDs, VCDs, CDs, and stationery materials (such as toner, cartridges, ribbons), the right of withdrawal can only be exercised if the packaging is unopened and the product is unused.

Article 7 – Governing Law and Jurisdiction

In the implementation of this agreement, Consumer Arbitration Boards and Consumer Courts located at the Buyer’s or Seller’s place of residence shall have jurisdiction, up to the value determined by the Ministry of Industry and Trade. By confirming the order electronically, the Buyer accepts all terms of this agreement.